Estimated delivery times

At the time of purchase, you will receive an email with a tracking code for your parcel. Please allow up to 14 days for delivery, especially in rural areas and across Auckland City.


Faulty Products

All of our products are checked thoroughly at dispatch to ensure they’re in working order. If you find a product to be faulty, please contact our team within 7 days of product arrival to discuss:

Damaged in Transit

Where products are damaged in transit, we’ll need to see photos of the damage within 24 hours of the package arriving to your nominated address. Please email


Consumer Protection

We honour consumer protection laws across New Zealand for products that are not working upon delivery. If you find a product to be faulty upon delivery, please contact our team: